Privacy Policy for First National Swans Residential

Last updated: 1 December 2025

1. Who we are

First National Swans Residential (“we”, “us”, “our”) operates the website at https://swansresidential.com.au (the “Website”). We respect the privacy of our visitors and lead-form users. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.


2. What information we collect

We collect personal data when you submit a contact form, request property information, register via our Website, or submit details through our Facebook/Instagram Lead Ads.
The data we collect may include:

  • Full name

  • Phone number

  • Address (or partial address, as provided)

  • Email address

  • Any additional information voluntarily provided


3. How we collect data

We collect data when you directly provide it to us, including when you:

  • Fill out a form on our Website

  • Contact us by phone or email

  • Submit information through a Facebook/Instagram lead generation form

  • Register for property updates or inspections


4. Purpose of data collection and use

We may use your personal data for the following purposes:

  • To contact you regarding your enquiry or interest in a property

  • To provide property details, booking inspections, valuations and related services

  • To maintain records and follow up on your request

  • To send marketing or promotional updates (only if consent is given)

  • To improve our service and communication processes


5. Sharing and disclosure of data

We do not sell or trade personal data.
We may share your data with trusted third-party service providers only where necessary, for example:

  • Real estate portals

  • Property marketing services

  • IT/CRM platforms used for secure data management

These parties are required to handle your data safely and only for the purpose provided.


6. Consent & Customer Rights

By filling out a form on our Website or via Facebook Lead Ads, you provide consent for your data to be collected and processed as described.

You have the right to:

  • Request access to your personal data

  • Request correction of your personal information

  • Request deletion of your data

  • Withdraw consent for marketing communication at any time

To exercise these rights, contact us using the details below.


7. Data Security

We take reasonable physical, technical, and administrative measures to protect your data from misuse, loss, unauthorized access, disclosure, or alteration.
However, no digital system can be guaranteed 100% secure. If you suspect misuse, please notify us immediately.


8. Retention of Data

We retain your data only as long as necessary to fulfill the purposes stated above, meet legal requirements, or maintain transactional records as required by Australian law.


9. Cookies and Tracking (If applicable)

Our Website may use cookies or tracking tools for:

  • Analytics

  • Website performance

  • Advertising (Google/Facebook remarketing)

Where required by law, consent will be requested before using non-essential cookies.


10. Facebook Lead Ads

If you provide information via Facebook or Instagram Lead Ads, this Privacy Policy applies. A link to this Policy is provided within our lead forms.


11. International Data Transfers

If your data is ever stored or processed outside Australia, we will ensure compliance with relevant laws and that adequate protection is maintained.


12. Children’s Privacy

Our services are not directed to individuals under 18 years of age.
We do not knowingly collect data from minors. If this occurs, please contact us for removal.


13. Contact Information

If you have questions, wish to request access, removal, or update your data, please contact us:

First National Swans Residential
📍 Shop 3, 311 Millhouse Rd, Aveley WA 6069, Australia
📞 08 6192 1006
📩 admin@swansresidential.com.au
🌐 https://swansresidential.com.au